CaseysAutoParts.net welcomes returns. If a product is sold on our website, you have 14 days to return it. Below are the terms and conditions of all returns from CaseysAutoParts.net:
1. Time limits: All sales are final after 14 days. We will not issue returns, credits, or refunds after 14 days. If a product arrives and you find that part of it is damaged, you have 5 days to let us know so we can send you a new one.
2. Authorization: We must authorize your return before you can send the product back to us.
3. Fees: We charge a 25% restocking fee on all returns. There is also a $50 programming fee. And, if you cancel your order the day after you place it, we’ll charge a 5% cancellation fee.
4. Refunds: We issue refunds the same way you paid us. If you buy a product with a credit card, we’ll issue you a refund on the same credit card.
5. Fees refunded: We will issue refunds for the price of the product and also of all taxes. Unfortunately, we can’t refund shipping and handling costs, and this applies both to our own shipping and to yours (when you ship the product back to us).
6. No refunds without returns: We can only issue a refund if you have received the product and then sent it back to us.
7. No refunds for certain conditions: If you cause the product to fail, then we can’t issue you a refund. This includes abuse, alteration, accident, impact, misuse, and neglect. If we decide that we are not responsible for the damages, we reserve the right to withhold your refund.
8. Condition of return: We must receive the item for return in the same condition we sent it out to you. This includes packaging, and if the item came with boxes, and bags, and tags, we need those, too. We also need to receive all accessories such as cords and remotes. And don’t forget to send us certificates, manuals, and warranty cards, also. If your product or item has a seal from the manufacturer or factory, the seal must be unbroken, or we can’t accept a return. If your product is missing a serial number or UPC, your product won’t be accepted for return.
9. Excluded categories: If you are using an item for engine swap or performance work, we will not grant you a refund.